Terms of Service

Surca Menu is a cloud-based Software as a Service (SaaS) platform designed to help restaurants, cafes, and food establishments create, manage, and display digital menus. Our service provides tools for menu creation, QR code generation, real-time menu updates, and customer engagement analytics.

The platform is accessible via web browsers and mobile devices, enabling both restaurant owners and their customers to interact with digital menu content seamlessly.

By creating an account, accessing, or using any part of the Surca Menu platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not access or use our services. These terms apply to all visitors, users, and others who access or use the service.

• You must be at least 18 years old to use this service
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party.

• One account per restaurant or business entity
• Account credentials must not be shared with unauthorized parties
• You must notify us immediately upon becoming aware of any breach of security
• We reserve the right to suspend accounts that violate these terms

You agree to use Surca Menu only for lawful purposes and in accordance with these Terms. You agree not to use the service:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate the company, an employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the service
• To introduce any viruses, trojan horses, worms, or other malicious material
• To attempt to gain unauthorized access to any portion of the service

Restaurant owners are solely responsible for the content they publish through Surca Menu, including but not limited to menu items, descriptions, pricing, images, allergen information, and nutritional data.

You represent and warrant that:

• All menu content is accurate, up-to-date, and not misleading
• You have the right to use all images and content uploaded to the platform
• Allergen and dietary information is correct and regularly updated
• Pricing reflects actual charges customers will incur
• Content does not infringe on any third party's intellectual property rights

Surca Menu offers various subscription plans. By selecting a paid plan, you agree to pay the subscription fees indicated for that plan.

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in our refund policy
• We reserve the right to change subscription fees upon 30 days' notice
• Failed payment may result in suspension or termination of your account
• You are responsible for all taxes associated with your subscription
• Free trial periods, if offered, will automatically convert to paid subscriptions unless cancelled

We strive to maintain high availability of our service but cannot guarantee uninterrupted access. The service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security updates
• Factors beyond our reasonable control, including force majeure events
• Third-party service disruptions

We target 99.9% uptime but this is not a guaranteed service level agreement unless explicitly stated in your subscription plan.

Surca Menu may integrate with or contain links to third-party websites, services, or applications. We are not responsible for the content, privacy policies, or practices of any third-party services.

Third-party integrations may include:

• Payment processing services
• Analytics and tracking tools
• Cloud hosting providers
• Communication and notification services

Your use of third-party services is governed by their respective terms and conditions.

The Surca Menu platform, including its original content, features, and functionality, is owned by Surca Menu and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

• You retain ownership of content you upload to the platform
• You grant us a limited license to display and distribute your content within the service
• Our branding, logos, and design elements may not be used without written permission
• The platform's source code, algorithms, and architecture are proprietary

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms.

• You may terminate your account at any time through your account settings
• Upon termination, your right to use the service will immediately cease
• We may retain certain data as required by law or for legitimate business purposes
• Termination does not relieve you of any payment obligations incurred prior to termination
• We will provide data export options for 30 days following account termination

In no event shall Surca Menu, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers
• Damages resulting from any interruption or cessation of transmission to or from our service
• Damages resulting from any bugs, viruses, or similar issues transmitted through the service

Our total liability shall not exceed the amount you paid us in the twelve (12) months prior to the claim.

Your privacy is important to us. Our collection and use of personal information in connection with the service is described in our Privacy Policy.

Key privacy commitments:

• We collect only the data necessary to provide and improve our services
• Your data is encrypted in transit and at rest
• We do not sell your personal information to third parties
• You have the right to access, correct, and delete your personal data
• We comply with applicable data protection regulations including GDPR

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.